Customer Journey Planner

Introducing the Customer Journey Planner: an innovative, dynamic tool designed for online business owners who want to optimize their customer journey strategy.

This tool not only helps you identify key customer touchpoints but also enhances your understanding of the customer's journey, from their first interaction with your brand to the point of purchase, and beyond.

This cutting-edge planner provides a comprehensive framework to map, visualize, and manage the six essential stages of the customer journey:

1. Awareness Stage: The planner allows you to identify and strategize how customers first become aware of your brand or product. Whether it's through online advertising, social media, content marketing, or search engine optimization, this tool will guide you in crafting the perfect strategies to draw attention to your brand.

2. Consideration Stage: At this stage, potential customers are considering various options to solve their problem or meet their need. The Digital Customer Journey Planner helps you to identify potential customer pain points and preferences, assisting you in tailoring your content and messaging to effectively address these considerations.

3. Decision Stage: Here, customers are close to making a buying decision. The planner aids in mapping out the factors that can influence this decision, such as customer reviews, product comparisons, and testimonials. It assists in designing strategies that tip the scale in your favor.

4. Purchase Stage: The critical point where the customer makes a purchase. The planner enables you to streamline the purchase process, eliminating any potential hurdles that might deter a customer, including complicated checkouts or lack of information.

5. Post-Purchase Stage: This stage is about nurturing the customer relationship after the purchase. The planner guides you in setting up effective follow-up emails, customer satisfaction surveys, and support to ensure a positive post-purchase experience.

6. Retention Stage: The final stage focuses on retaining customers and turning them into loyal advocates for your brand. The planner aids in creating effective retention strategies, including loyalty programs, special offers, and personalized engagement to encourage repeat purchases.

Whether you're a seasoned professional or a novice in the world of online business, the Customer Journey Planner is an invaluable asset for understanding your customers, improving their experience, and ultimately driving your business's growth.

With this tool, you can turn your insights into actions, creating a customer journey that is not just satisfying but memorable. This planner can also be used as a lead magnet or part of a paid program like an online course, membership, or group coaching program. 

Invest in the Customer Journey Planner and gain the power to shape a customer journey that sets your brand apart.

WHAT YOU'LL RECEIVE...

• One 32-page Canva template to customize for your brand and business

FREQUENTLY ASKED QUESTIONS

Can I edit the color palette of this planner? Yes, you can! This product is completely editable in Canva so you can modify the planner with your own brand colors.

How can I use this in my business? 

• This purchase includes a single license which is non transferrable. If you need this product for more than one business, please purchase the listing multiple times
• This template is for your own personal or business use only
• You can use it to create a freebie or product for your course or membership, work with coaching clients, or for your own personal development
• Use product only in a flattened format (e.g. PDF OR jpg)
• You are not allowed to resell the template or the final planner, even if you make modifications to it

This is a digital product. Nothing physical will ship.